![]() Is significantly different from the description of the product orīut does not include damage caused by misuse or returns simply due to change of mind. Has a problem that would have stopped you buying it had you known about it ![]() Examples of major failure are when the product: If the problem is major, you are entitled to a replacement, repair or refund. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. You are also entitled to choose a refund or replacement for major failures with goods. To a refund for the unused portion, or to compensation for its reduced value. To cancel your service contract with us and For major failures with the service, you are entitled: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Please note that delivery fees paid for online orders are non-refundable for change of mind returns. Refunds will only be made using the original payment method stated on your proof of purchase. Returns can be processed at any BIG W store, including online orders. ![]() Is not a personalised item, digital download, pre-paid card, voucher or clearance item Has not been worn or used and, if a perishable product, is not expired Is still in its original and saleable condition and packaging, with all accessories included Returns within 90 daysīIG W will happily give you a refund or exchange within 90 days of purchase, provided you have proof of purchase and the product: This policy is in addition to your rights under the Australian Consumer Law, which are described in our Faulty Goods Returns Policy. BIG W gives you 90 days to return a product that you’ve changed your mind on.
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